Education

🎓 A.S. in Computer Science | Collin College

Professional Experience

Plano House of Comedy | Kitchen Manager (October 2022 - Current)

• Performance Metrics & Reporting - Analyzing sales data, labor costs, and efficiency reports. Budgeting & Cost Control Managing food costs, labor expenses, and maximizing profit margins.
• Inventory Management - Tracking stock levels, minimizing waste, and optimizing supply orders.
• Team Training & SOP Development - Creating training materials and standard operating procedures.

PennyMac | Service Desk Analyst (May 2021 - December 2024)

• Troubleshooting & Technical Support - Diagnosed and resolved software, hardware, and network issues, applying structured problem-solving techniques
• Ticketing & Incident Management - Documented issues and their resolutions. Managed and prioritized tickets using ITIL frameworks.
• System Administration & User Access Management- Managed user accounts, permissions, and security settings using Salesforce for authentication and access control.

Fringe Benefit Group | Account Coordinator (August 2016 - April 2021)

• Data Management & CRM Software - Maintained client data using CRM platforms (Salesforce)
• Client Reporting & Performance Analysis - Generated and analyzed reports on sales, performance metrics, and client engagement
• Email & Campaign Management - Assisted with email marketing campaigns, automation, and tracking engagement using Used A/B testing and conversion tracking

Technical Proficiencies

Amazon

Android

Azure

C++

CSS

CSS3

Google Cloud

GitHub

HTML5

Java

JavaScript

JSON

MySQL

Node.js

Oracle

PyCharm

Python

React

VS Code

Github

Get in Touch

📧 Email: CoreyLMcilveen@gmail.com

📱 Phone: (469) 626-7714

Feel free to reach out for any professional opportunities or collaborations!